Shipping policy
- At Escape Charms, every piece is created with care — whether it’s made just for you or part of our curated collection.
Processing Time
Personalised Pieces
Each personalised necklace is crafted just for you.
- Processing time: 3–7 business days
- During busy periods, this may extend slightly
Non Personalised Pieces
Items from our non-personalised collection are carefully prepared for dispatch.
- Processing time: 1–3 business days
Once your order is ready, it will be shipped immediately.
Shipping Times
We offer free worldwide shipping on all orders 💛
Estimated delivery times:
- Australia: 5–10 business days
- United States: 5–8 business days
- United Kingdom: 3–6 business days
- Europe: 3–6 business days
- Canada: 6–9 business days
- New Zealand: 6–10 business days
- Rest of World: 7–15 business days
Please note: These are estimated delivery times and may vary due to factors outside our control.
Order Tracking
Once your order has been shipped, you’ll receive a tracking number via email so you can follow your delivery.
⏱ Delays
While we aim to deliver within the timeframes above, delays can occasionally occur due to:
- Postal carrier delays
- Customs processing
- High demand periods
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping details are correct at checkout.
If you need to make a change, contact us within 12 hours of placing your order at:
support@escapecharms.com
We cannot guarantee changes but will do our best.
Lost or Delayed Orders
If your order hasn’t arrived within the expected timeframe, please contact us and we’ll investigate for you.
We’ll always do our best to help and find a solution.
Returns & Shipping Costs
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We offer free shipping on all orders
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For approved returns (non-personalised items only), customers are responsible for return shipping costs
For full details, please refer to our Returns & Refunds Policy.
Our Promise
Every piece is handled with care, and we’re committed to making your experience seamless from creation to delivery.
💌 Need Help?
If you have any questions, feel free to reach out:
Escape Charms
Jewellery to escape the everyday.